Customer Advisor
Entry-level role with annual earnings around 2,000, offering a R1,500 referral bonus, permanent full-time contract, on-site work, and potential internal growth for motivated applicants.
What does the Customer Advisor (Refer – A – Friend) role offer?
This entry-level position offers an annual salary in the range of 2,000. It is a permanent, full-time opportunity with advancement potential.
Capita values teamwork, growth and provides a unique referral bonus—earn R1,500 for every friend you refer who is successfully hired.
With no cap on referrals, ambitious candidates can boost their income and help others start their careers as well. The job comes with clear guidelines and vetting processes.
As a Customer Advisor, the environment is office-based, providing structured, professional experience and regular hours. Expect robust support, especially for those starting out.
Overall, this job targets motivated individuals looking to kick-start a career in consulting and information technology, with clear earning opportunities.
Day-to-day responsibilities
Customer Advisors respond to client queries via multiple channels, aiming to resolve issues efficiently and accurately in line with data protection protocols.
Daily tasks involve capturing customer data, logging it into systems, and troubleshooting or escalating complaints as needed to meet satisfaction goals.
Mentoring is a key responsibility for experienced team members, while everyone supports each other in reaching KPI and quality standards set by Capita.
Ensuring compliance with company policies and legal requirements is crucial. High-performing Advisors might guide colleagues and foster a positive team attitude.
Each workday brings new customer interactions, providing experience and skills essential for professional growth in the customer service sector.
Pros
The referral programme stands out, rewarding proactive employees with a notable R1,500 per successful hire. There is no limit, so hustlers can maximise their earnings.
Guided onboarding and continuous mentoring help new Advisors mature quickly. Capita’s solid reputation and structured environment support those new to the industry.
Cons
This role requires call centre experience—either internationally or domestically—which may reduce accessibility for absolute beginners or career changers.
It is strictly in-office, so flexibility isn’t an option. Additionally, robust vetting means candidates must have a clean ITC and criminal record.
Verdict
Customer Advisor (Refer – A – Friend) is ideal for entry-level professionals seeking earnings boosts from referrals and the security of a permanent role.
The clear pay structure, growth prospects, and supportive setting make it a compelling career starting point, especially if you’re ambitious about networking and skill development.