Customer Liaison Officer
Take on a hybrid temporary position earning £18–£19 per hour. Immediate start, with engaging resident interactions and opportunities to further your customer liaison career.
Customer Liaison Officer: Job Snapshot
This temporary Customer Liaison Officer role is a hybrid opportunity offering a competitive hourly rate from £18 to £19. The contract initially runs for four weeks, with options to extend depending on business needs. This position requires immediate availability and a willingness to travel within a defined region. The hours are Monday to Friday, from 8:00am to 4:30pm, ensuring stability and work-life balance.
Candidates stepping into this role join a professional team and play a key part in customer experience within the housing sector. Prior experience in customer liaison or resident-focused environments is advantageous, and a full UK driving licence is essential. Experience with social housing would be beneficial, though not mandatory.
Main Responsibilities and Daily Duties
Customer Liaison Officers act as the vital communication link between residents and the service provider, ensuring access to properties and working closely with tenants to resolve any concerns. Responsibilities include responding to resident queries, managing appointments, and ensuring seamless access for essential works.
A core task involves maintaining high standards of documentation, keeping records of access, correspondence, and resident interactions up-to-date. Officers must engage with residents through clear and empathetic communication, sometimes resolving difficult situations with professionalism and tact.
Additionally, the role includes supporting community engagement initiatives and working collaboratively with other team members to overcome access challenges. Being proactive in identifying potential issues and providing timely updates is a critical aspect of the job.
Pros: Why This Role Stands Out
One major advantage of this position is the competitive pay, with rates sitting well above many similar temporary customer-facing jobs. The weekly structure and regular hours support work-life balance, making it suitable for those seeking stability.
The hybrid nature allows for a blend of remote tasks and in-person engagement, delivering variety and the chance to use interpersonal skills daily. There’s scope for contract extension, potentially turning a short-term opportunity into ongoing employment or valuable CV experience.
Cons: Considerations Before Applying
While the role offers strong rewards, it is important to recognize that travel is required across the region, sometimes at short notice, which may not suit everyone. The temporary contract also means there is no guaranteed long-term security, and the work can fluctuate depending on project needs.
Interactions with residents can sometimes be challenging, particularly when resolving complaints or negotiating access. Those new to housing sector dynamics may face a learning curve as well.
Our Verdict
For candidates seeking a well-paid, temporary hybrid role with meaningful resident engagement, this position is worth serious consideration. The requirements are clear, and the responsibilities directly support community relations and housing project goals. Those with strong communication skills, a knack for managing appointments, and a proactive attitude could thrive and use this experience for future career advancement.