SNR Operations Manager
Lead multiple outbound campaigns for global clients, manage sales targets, and develop teams. 5+ years BPO management and client relations required. Market-related salary.
The SNR Operations Manager (Night Shift) position is set within a leading BPO environment. This is a full-time, permanent role with a competitive, market- and experience-related salary. The company seeks a results-driven leader with a strong record in managing outbound campaigns and impressive client relations experience. While industry experience is crucial, this role stands out for those who thrive managing substantial teams and international solution delivery.
Role Responsibilities and Daily Tasks
In this role, you spearhead multiple outbound campaigns, focusing on both sales performance and operational efficiency. Engaging with international clients is a regular part of the job, ensuring service excellence in every project. You guide your teams, oversee quality assurance standards, and control operational budgets. Analytical work, such as spotting trends in campaign data, forms a key aspect of your decisions. Above all, you champion process improvements, continually refining systems for better results.
Major Advantages
One distinct benefit is the direct impact you have on global campaigns, working with cross-border clients. This expands your professional exposure and network rapidly. Additionally, your leadership efforts are backed by structured rewards and recognition programmes, making achievements even more satisfying. The supportive environment ensures you’re not just managing but also growing alongside your teams.
Potential Drawbacks
The night shift demand may present a challenge for those looking for traditional working hours. Balancing time zones and international deliverables can sometimes stretch expectations. Fast-paced sales and service targets may add to pressure, especially during demanding global campaigns. However, these factors are typical for BPO management at this level.
Final Verdict
For experienced, ambitious contact centre managers seeking a new challenge, this SNR Operations Manager position is a rare opportunity. It pairs substantial responsibility with professional development, in a well-supported, dynamic environment. If you want a chance to make a true impact with global clients while advancing your career, consider applying to this standout opportunity.