Safer Gambling Analyst
Join a respected compliance team and make a difference by supporting safer gambling. 3-day part-time shifts, flexible hours and strong training, ideal for those with customer-facing experience.
Day-to-Day Responsibilities
As a Safer Gambling Analyst, your core responsibility is interacting with customers who might be at risk for gambling-related harm, offering necessary support using multiple channels.
Your communication will involve email, chat and phone, addressing concerns, escalating cases as needed, and handling complaints to ensure optimal protection for all players involved.
Monitoring internal systems to identify high-risk accounts will be a constant task, while ensuring compliance policies are followed and any suspected anti-financial crime activity is flagged promptly.
You will collaborate with various compliance and operational teams, making recommendations to refine and improve compliance processes and overall customer experiences.
Your shifts are spread across three days per week, between 09:00 and 23:00 UTC, offering flexibility and routine while you make a genuine impact in player safety.
Pros of the Role
This position provides robust training in compliance and anti-financial crime, making it a strong fit for those seeking upskilling or transitioning careers into safer gambling or risk management.
Flexible, part-time shifts mean this job can work well for people with personal commitments, students, or those seeking meaningful side income.
Cons to Consider
High-pressure situations are frequent, especially when handling escalated complaints or difficult conversations with vulnerable customers.
The requirements for excellent communication and emotional resilience mean this role may not suit everyone, particularly those uncomfortable with potentially distressing topics or regulations.
Verdict
For individuals skilled in customer service with a genuine interest in compliance and responsible gaming, the Safer Gambling Analyst opportunity stands out as both meaningful and rewarding.
If you are ready for open communication and flexible shifts while actively supporting a safer player community, this position offers both impact and career development.