E-Commerce Operations Manager
Take the lead in overseeing order processing, warehouse coordination, inventory accuracy, and returns, while ensuring a smooth and professional customer experience. Strong operational & analytic approach required. Enjoy a competitive salary and a pivotal position within the business.
This E-Commerce Operations Manager role offers a monthly package of R35 000 to R45 000, set up as a full-time, permanent position. Targeted at professionals with several years’ experience in fulfilment and operations management, this job is specifically geared for those with a strong operational mindset. Successful candidates will be expected to manage the entire order lifecycle, streamline warehouse processes, and enhance customer experience while handling returns and inventory.
Key Responsibilities
Overseeing daily order flow from Shopify to warehouse operations is central to this role. Ensuring all orders are processed within strict turnaround times is a daily expectation. Efficiency, accuracy, and proactive issue resolution are core to keeping the warehouse running smoothly. Managing relationships with logistics partners and handling returns fall under your scope, supporting a seamless experience for the customer. Continuous process improvement is encouraged, supported by regular operational reporting and performance reviews.
Pros
This job gives you the opportunity to own and improve every part of the fulfilment process, giving you direct influence over the efficiency of the business. The full-time, permanent nature of the position provides job stability, while the salary is competitive for this skillset. You’ll work at the heart of the operation, collaborating cross-functionally and gaining exposure to multiple business areas. Growth potential is strong for high performers, especially those who embrace digital tools. Here, impactful operational changes are encouraged and recognised.
Cons
This position can be high-pressure, especially during peak trading periods, and demands a hands-on approach when dealing with warehouse teams and logistics issues. Simultaneous process oversight requires excellent time management and the ability to work under tight deadlines. The role is best suited to those comfortable in dynamic, sometimes challenging retail environments. Occasional extended hours may be necessary during sales and promotional events to ensure customer satisfaction is maintained, which can be demanding for those seeking a predictable routine.
Verdict
If you thrive on operational efficiency, problem-solving, and value owning end-to-end processes, this opportunity should be on your radar. It is particularly fitting for those ready to drive continuous improvement while keeping the customer at the centre of every decision. With a strong package and measurable impact, the role is recommended for ambitious professionals eager to put their mark on a modern retail business.
E-Commerce Operations Manager
Take the lead in overseeing order processing, warehouse coordination, inventory accuracy, and returns, while ensuring a smooth and professional customer experience. Strong operational & analytic approach required. Enjoy a competitive salary and a pivotal position within the business.