Service Delivery Manager
Oversee end-to-end telecom service delivery; manage vendors & contracts; drive team performance and customer satisfaction. Requires 3+ years’ experience; ITIL preferred.
The Service Delivery Manager role is a full-time opportunity within a reputable telecoms business. The job promises a chance to lead a national team, engage in contract governance, and implement service quality.
Applicants should have at least three years’ experience in service delivery or vendor management within telecoms. A relevant degree is expected, with ITIL expertise providing a competitive boost. The company encourages applications from Previously Disadvantaged Individuals.
Daily Responsibilities and Key Tasks
Expect to coordinate telecom services for business and channel partners, overseeing third-party providers and ensuring all service agreements are met. Managing vendor contracts and monitoring service performance are core elements.
The role involves regular quality checks, acting as an escalation point for vendors and customer issues, and driving improvements in service levels. Team leadership and strategic planning are daily features of the position.
Managing monthly reports, KPIs, and performance dashboards also comprise part of the routine. Leading service reviews and process standardisation efforts contributes to daily momentum.
ITIL practices for incident, problem, and change management are actively encouraged. Communication with internal and external stakeholders rounds out the multifaceted job.
What Makes This Role Appealing
This job offers sense of ownership, with the ability to shape vendor relationships and drive company performance. Leadership responsibility and strategic influence are highlights for motivated individuals.
Exposure to national operations creates opportunities for climbing the career ladder quickly. The role is suitable for those looking to develop in both vendor management and team leadership.
Areas to Consider
The position is demanding and can entail significant responsibility, including ensuring ongoing compliance and resolving disputes between various service providers. The need for regular reporting and governance can be detail-intensive.
Candidates should be prepared to handle stress, as service issues or performance gaps may require rapid response. Strong communication remains critical for success.
Is This Job Right for You?
This is a rewarding role for applicants who enjoy vendor management, people leadership, and process optimisation within telecoms. If your skills align, consider putting forward a compelling application.